Introduction
At Rondtree York, customer satisfaction is important to us. This Refunds and Returns Policy explains the conditions, time frames, and process for returning products and requesting refunds. By making a purchase from our website, you agree to the terms outlined below.
Eligibility for Returns
You may request a return if the product is damaged, defective, incorrect, or not as described at the time of delivery. To be eligible, the item must be unused, in its original condition, and in the original packaging with all tags and accessories intact.
Return Time Frame
Return requests must be submitted within 7 days from the date of delivery. Requests made after this period will not be accepted.
Return Request Process
To initiate a return, please contact our support team with your order details and reason for return. Once your request is reviewed and approved, you will receive instructions for returning the item. Unauthorized returns will not be accepted.
Inspection and Approval
After we receive the returned item, it will be inspected within 3 to 5 business days. If the item meets our return conditions, the return will be approved. If the product does not meet the eligibility criteria, it will be sent back to you.
Refund Process
Once your return is approved, the refund process will be initiated. Refunds are processed within 5 to 10 business days after approval. The time taken for the refund to reflect may vary depending on your location and processing systems.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or clearance sale reasons. Any such exclusions will be clearly mentioned on the product page at the time of purchase.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery with clear photos or videos as proof. Failure to report within this time frame may result in the request being declined.
Order Cancellations
Orders can only be canceled before they are dispatched. Once an order has been shipped, cancellation requests will not be accepted, and the return policy will apply instead.
Changes to This Policy
Rondtree York reserves the right to modify or update this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.