Introduction
At Rondtree York, we aim to provide a smooth and reliable shipping experience for customers worldwide. This Shipping Policy outlines how orders are processed, shipped, and handled once placed through our website.
Order Processing
All orders are processed after confirmation. Orders are prepared for shipment once they are verified and approved. You will be notified when your order has been dispatched.
Shipping Coverage
Rondtree York operates worldwide and ships to multiple international destinations. Shipping availability may vary depending on the delivery location and logistical considerations.
Shipping Charges
Shipping charges, if applicable, are calculated at checkout and clearly displayed before order confirmation. Any additional charges related to delivery will be communicated during the ordering process.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information at the time of placing an order. Rondtree York will not be responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete addresses.
Delivery Attempts
Delivery partners may attempt delivery multiple times based on local courier policies. If delivery is unsuccessful due to unavailability or incorrect details, the order may be returned or held by the courier.
Order Tracking
Tracking details may be provided once the order has been dispatched, allowing you to monitor the progress of your shipment where applicable.
Delays
While we strive to ensure timely delivery, shipping delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or logistical issues. Rondtree York is not liable for delays caused by such circumstances.
Damaged Shipments
If your order arrives damaged, please report the issue within 48 hours of delivery with supporting photos or videos so we can review and assist you appropriately.
Lost or Missing Packages
If a shipment is confirmed as lost during transit, we will work with our delivery partners to investigate the issue and determine a suitable resolution.
Changes to This Policy
Rondtree York reserves the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website.